Price and Method of Payment

  • The prices of the Products on this Website are quoted in the local currency.
  • Payment of the Products on the Website will be done either cash on delivery, or by credit/debit card, or by coupons.
  • We accept payments online using Visa and MasterCard credit/debit card in AED.
  • All credit/debit cards details will not be stored, sold, shared, rented or leased to any third parties.


  • Delivery will be made to the address specified when you register on the Website, provided that the address/city in the following Emirates is within the dropdown list:

Abu Dhabi, Dubai, Sharjah, Ajman and Ras al Khaimah. You may change the address provided through the “edit profile” feature and during the confirmation stage only during the checkout.

  • It is your entire responsibility to ensure that you are available to receive the Products ordered.
  • Products are subject to the prevailing market conditions. In the event of non-availability of any of the Products, this will be stated on the Website and/or you will be called by our Contact Center.
  • We will ensure that the Products are dispatched within 24 hours from the date of placing the order

Return Policy

  • Products delivered must be inspected immediately by you. Any faulty, damaged or defective Product shall be reported to us the same day after the delivery of the faulty, damaged or defective, shall be returned with the original packaging (if any).

            Products by sending an email: sales@eastem.ae

  • Any faulty, damaged or defective Product will be replaced with a similar Product. In case that the faulty, damaged or defective Product is no longer available, the Product’s amount paid will be refunded to you within thirty (30) days from the date of notification that the Products cannot be replaced.
  • If the payment was done by credit/debit card, the refund will be done only to the same credit/debit card.